SHIPPING POLICY
All orders are processed within 2–4 business days after your order is placed. Processing times may be extended during collection launches, holidays, or periods of high order volume.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
DOMESTIC SHIPPING
We currently ship throughout the United States.
Estimated delivery times begin after your order has been processed and shipped. Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.
Indomita Fames is not responsible for shipping delays caused by carriers, weather, incorrect addresses, or other circumstances outside of our control.
INTERNATIONAL SHIPPING
International shipping is available to select countries.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These charges are not included in the product or shipping price paid to Indomita Fames.
International delivery times may vary depending on the destination and customs processing.
TRACKING
Tracking information will be provided by email once your order has been fulfilled.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has already shipped.
Orders returned because of an incorrect or incomplete address may require an additional shipping payment before being resent.
LOST, STOLEN, OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, Indomita Fames is not responsible for carrier delays or packages marked as delivered that are lost or stolen.
If your package appears to be lost in transit, please contact the shipping carrier using your tracking number. You may also contact us and we will do our best to assist with the situation.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect item or an item that arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging.
We will review the issue and work with you on an appropriate resolution.
QUESTIONS
For questions regarding your order or shipment, please contact Indomita Fames through our customer support email.
